Reference

Your Privacy Policy, Clearly Stated

At maba88, we keep account, cookie and payment records in one Privacy Policy, so you can see what we collect before you open your account.

Account dataCookie controlsDANA, OVO, GoPay, QRISIndonesia

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How This Policy Works Here

maba88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy covers account data, device logs, cookies and payment references linked to maba88 activity in Indonesia. That includes the details you enter at registration, login timestamps, browser type, device model, and the references created when you use DANA, OVO, GoPay or QRIS. We use

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that data to verify access, process requests, keep fraud checks consistent and answer privacy questions without asking you to repeat the same facts in every chat. Where local law requires a different treatment, we follow that rule and limit access or processing only where local law
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allows. We keep records only as long as needed for account service, dispute handling and audit checks, then remove or mask them according to our retention schedule. If you close the account, some transaction and support records may stay longer where the law requires.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTE

Where to Ask About Privacy

If you want a copy of the data we hold, a correction, or a deletion request, use live chat, email, or the account form.

Live Chat Open chat from the help bubble and send your privacy request there. We use it for quick checks on account data, cookies, or payment records, and we answer during 09:00-21:00 WIB.

Email Send the request from your registered email if you want a written trail. Include your username, the change you want, and any DANA, OVO, GoPay or QRIS reference tied to the issue.

Account Form Use the account form when you want a correction or closure request in one place. It helps us confirm the record, review retention rules, and reply through the same contact channel.

TRUST SIGNAL

How We Handle Your Data

Privacy means we keep the pieces that help us serve your account and nothing extra. We log logins, device details, cookie consent and payment references so our team can trace activity, then…

Collection Scope

We only ask for the data needed to open, verify and service your account, including name, contact details, device markers and the payment reference created by DANA, OVO, GoPay or QRIS.

Cookie Use

Cookies help us remember language, login state and consent choices. They also let us spot repeated failed logins and keep the same device familiar, so account checks move faster on your next visit.

Device Logs

When you sign in from mobile or desktop, we keep timestamps, IP markers and browser type for security checks. That record helps us compare a new device against your normal access pattern.

Payment Records

Payment records are stored as transaction references, channel names and status updates. They let us match deposits or withdrawals to the right account without exposing more data than the process needs.

Retention

Most privacy records stay only as long as needed for service, dispute handling or audit requirements. When the retention window ends, we delete or mask the data according to our internal schedule.

Your Requests

You can ask to see, correct or update the personal data we hold by contacting chat or email. We may ask for identity checks first, so the change goes to the right account.

Common Privacy Questions Answered

These are the questions we hear most about privacy, account data and request handling. If your question is about a login, a payment reference, or a cookie setting, start with the answer here and then send chat or email if you want us to check your file directly.

We collect the details needed to create and secure your account, such as name, contact info, login history, device markers and the reference created when you use DANA, OVO, GoPay or QRIS. We do not ask for more than the process needs.

Yes. Cookies help us remember consent, language and sign-in state on phone and desktop browsers. They also help us notice unusual login patterns, which keeps the account flow easier to check when you return later.

Yes. Send the request through chat, email or the account form, and include your username plus the contact details on file. We will check the record, confirm the request and act according to the rules that apply.

We keep them only for as long as we need them for service, dispute handling or audit checks. Some payment and support records can stay longer when a legal duty requires it, then we remove or mask them.

Only staff who need the information for support, verification or record handling can access it. We restrict that access and use the smallest set of data needed for the task, so your file stays tied to the request.

The policy is written for Indonesia and applies where local law allows. If a request comes from outside the country, we review it under the same privacy steps and the legal rules that apply to that request.

Yes. Ask through live chat, email or the account form, and tell us which record you want copied. We will confirm your identity first, then send what the policy allows us to share.

Your Privacy Policy, Clearly Stated

Where to Ask About Privacy

How We Handle Your Data

Collection Scope

Cookie Use

Device Logs

Payment Records

Retention

Your Requests

Common Privacy Questions Answered

01 What data do you collect when I open an account?

02 Do you use cookies on mobile and desktop?

03 Can I ask to correct or delete my data?

04 How long do you keep my privacy records?

05 Who can see my data inside maba88?

06 Does this policy apply outside Indonesia?

07 Can I request a copy of my records?

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